Privacy Policy
Last updated: March 2026
At PRO-LINE PLUMBING AND GAS SOLUTIONS PTY LTD (“Pro-Line Plumbing & Gas”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or engage us for plumbing and gas services.
1. Who We Are
PRO-LINE PLUMBING AND GAS SOLUTIONS PTY LTD is a South Australian plumbing company providing residential and commercial plumbing services across Adelaide and the northern suburbs.
Our website address is:
For privacy-related enquiries, contact:
📩 contact@prolineplumbingandgas.com.au
2. Information We Collect
We may collect personal information when you:
Submit a contact or quote request form
Upload site plans or project documents
Communicate with us by email or phone
Engage us for plumbing services
Visit our website (through analytics and cookies)
The information we may collect includes:
Your name
Email address
Phone number
Residential or business address
Business name (if applicable)
Job site details
Uploaded files or attachments
Any additional information you voluntarily provide
We do not offer public user accounts or comment features on our website.
3. How We Use Your Information
We collect and use your personal information to:
Respond to enquiries and provide quotations
Schedule and complete plumbing services
Communicate regarding bookings and project updates
Maintain business records and comply with legal obligations
Improve our website performance and service delivery
We do not sell, rent or trade your personal information to third parties.
4. File Uploads and Media
If you upload documents, site plans or images through our website forms, please ensure they do not contain sensitive personal information or embedded location metadata (such as EXIF GPS data).
Uploaded files are used solely for quotation and service purposes and are deleted when no longer required for business or legal record-keeping.
5. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve performance.
These tools collect general usage data (such as pages visited and time on site) but do not identify you personally.
You can disable cookies through your browser settings if preferred.
6. Embedded Content
Our website may include embedded content such as Google Maps, social media feeds or video content.
Embedded content behaves as if you have visited the third-party website directly. These platforms may collect data according to their own privacy policies.
We encourage you to review the privacy policies of those external providers.
7. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored securely using password-protected systems and reputable third-party service providers.
However, while we take security seriously, no method of electronic transmission or storage is completely secure.
8. How Long We Retain Information
We retain personal information for as long as necessary to:
Provide plumbing services
Maintain business and tax records
Comply with Australian legal obligations
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
9. Sharing Your Information
We may share limited information with trusted third-party providers who assist in operating our business, including:
Email hosting providers
Website hosting providers
Booking and job management systems (such as ServiceM8)
Accounting software providers
These providers are required to handle your information in accordance with applicable privacy laws.
10. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at:
📩 contact@prolineplumbingandgas.com.au
We will respond to your request in accordance with the Australian Privacy Principles.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
PRO-LINE PLUMBING AND GAS SOLUTIONS PTY LTD
Email: contact@prolineplumbingandgas.com.au
Website: https://prolineplumbingandgas.com.au
